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Legal

Privacy Policy

Last updated: May 2026

1. Who We Are

KhalfanRide is a private transportation service operating across Jeddah, Makkah, and Madinah, Saudi Arabia. We provide Umrah transfers, airport pickups, and city tours. Our contact details are:

2. What Information We Collect

When you contact us or make a booking, we may collect:

  • Your full name
  • Phone number (including WhatsApp number)
  • Email address (if provided)
  • Travel details: pickup location, destination, date, and time
  • Number of passengers
  • Country of origin (to assign an appropriate driver)

We do not collect payment card details. All payments are made in cash to the driver on arrival.

3. How We Use Your Information

We use the information you provide solely to:

  • Confirm and manage your booking
  • Assign the appropriate driver and vehicle
  • Contact you regarding your transfer (pickup time, driver details)
  • Send follow-up messages if you have opted in to receive updates
  • Improve our service based on feedback

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. WhatsApp Communications

Our primary booking channel is WhatsApp. By contacting us on WhatsApp, you consent to receiving booking confirmations, driver details, and service updates via that channel. We will only send broadcast messages to customers who have explicitly opted in.

5. Data Retention

We retain your booking information for up to 24 months for service quality and repeat booking purposes. You may request deletion of your data at any time by contacting us via email or WhatsApp.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. No personally identifiable information is collected through cookies. Please see our Cookies Policy for details.

7. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of any marketing communications at any time

To exercise any of these rights, contact us at info@khalfanride.com.

8. Security

We take reasonable steps to protect your personal information from unauthorised access or disclosure. Your booking details are stored securely and accessed only by authorised staff.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page. Continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: